Getting Help

If you are a person with a disability in Rhode Island and are experiencing a disability-related legal problem, you may call our intake staff at 401-831-3150.  Individuals with hearing impairments may call our TTY line at 401-831-5335.

Services provided include information, referral, advice and in select cases, legal representation.  There is no fee for our service.

Intake staff is available Monday through Friday from 9:00 a.m. to 5:00 p.m.

When You Call

When you call, an intake advocate will ask you questions about you and your issue such as:

  • Your name, address, and phone number
  • The nature of your disability
  • Some facts about your problem to help us determine how to best help you

If you have documents related to your issue, please have that information ready when you call.

If an intake advocate is not available when you call, you will receive a call back within 48 hours.

Issue Review

The information obtained by the intake advocate will be reviewed to determine if your issue falls within our current priorities.    If we are able to investigate your issue, you will receive a letter and your file will be turned over to an attorney who will be in contact with you. 

Please note that when you call it is not automatic that we will be able to help you.  We are committed to providing assistance, but demand for our services often exceeds the availability of our resources.  Cases must therefore be selected based upon our priority areas, which help us manage our limited resources and staff.

If we cannot help you directly, we may be able to provide you useful information and/or referral(s).  Your calls are important to us even if we are unable to offer direct assistance as they keep us informed of issues in the disability community.

Visit our What We Do page for further details.

As required by our federal funding sources we have established a Grievance Policy.